WITS On-Call
$150/hr
business hours · $275/hr after-hours
- Remote + on-site support
- Same-day response in most cases
- Mac, PC, server, network
- No monitoring included
- No proactive alerts
- No included support hours
Strictly break-fix · Billed per incident
Managed IT from $85/user/month. Residential home tech from $135 assessment. No long-term contracts. Cisco CCIE certified, headquartered in Utah.
Transparent pricing for every service we offer. No hourly surprises for managed clients. No free estimates that waste your time. Every engagement — business or residential — starts with a clear scope and a written proposal before any work begins.
Four tiers. No long-term contracts. Month-to-month on every plan. Cisco CCIE certified engineers on every engagement — from a single break-fix visit to full enterprise-grade managed IT with built-in cybersecurity.
Minimum 5 users for WITS Command and WITS Inner Circle.
business hours · $275/hr after-hours
Strictly break-fix · Billed per incident
/device/month · Incidents billed at $125/hr
Per device · No user minimum · $225/hr after-hours
/user/month · $0/hr business hours
5 user minimum · Month-to-month · $175/hr after-hours
/user/month · $0/hr business hours
5 user minimum · Month-to-month · $175/hr after-hours
| Feature | WITS On-Call | WITS Sentinel | WITS Command | WITS Inner Circle |
|---|---|---|---|---|
| 24/7 RMM monitoring | ||||
| Threat detection + alerting | ||||
| Patch management | ||||
| Remote support (business hours) | Per hour | Per hour | Unlimited | Unlimited |
| On-site support | Per hour | Per hour | Included | Included |
| Server + workstation backup | ||||
| Cloud management (M365/Google) | ||||
| Network + firewall management | ||||
| CCIE security architecture | ||||
| Annual penetration testing | ||||
| Email threat protection | ||||
| HIPAA / NIST / PCI compliance | ||||
| Dark web monitoring | ||||
| Incident response plan | ||||
| Monthly IT report | ||||
| After-hours rate | $275/hr | $225/hr | $175/hr | $175/hr |
Not sure which plan fits your business? We will tell you honestly. Call 385-242-2514 or click Get Started — we will assess your environment and recommend the right tier based on your actual IT situation. Not the most expensive one.
Get StartedCommon questions about WITS business IT plans, contracts, and billing
No. Every WITS managed IT plan — WITS Sentinel, WITS Command, and WITS Inner Circle — is month-to-month. No multi-year commitments. Cancel with 30 days written notice and we return your data, documentation, and access credentials immediately. We earn your business every 30 days.
WITS On-Call is pure break-fix at $150/hr — no monitoring, no retainer. WITS Sentinel adds 24/7 RMM monitoring and patch management at $22/device/month — support incidents are still billed hourly. WITS Command is full managed IT at $85/user/month — unlimited remote support during business hours, on-site included, server backup, cloud management, network and firewall. WITS Inner Circle adds CCIE-designed security architecture, annual penetration testing, and compliance frameworks (HIPAA, NIST, PCI DSS, SOC 2) on top of Command.
WITS Command at $85/user/month eliminates IT from most businesses' daily concern list. Unlimited remote support during business hours means no surprise charges when staff call in with problems. On-site visits are included. Cloud management (M365 and Google Workspace), network and firewall management, and server backup are all covered in the flat monthly fee. Most Utah businesses with 5–50 users find Command provides the best value and the most predictable IT cost.
Yes. After-hours rates are $275/hr for WITS On-Call, $225/hr for WITS Sentinel incidents, and $175/hr for WITS Command and Inner Circle clients. For managed clients, most emergencies are handled remotely and covered in the monthly fee — the after-hours rate applies only to after-hours on-site work beyond normal scope.
Yes. Many Utah businesses use WITS to augment internal IT staff — specifically for cybersecurity (Kali Linux KLCP), advanced networking (Cisco CCIE), cloud (Azure/AWS), or compliance work that internal teams don't have credentials for. We coordinate professionally with existing contractors and respect existing relationships.
Both WITS Command and WITS Inner Circle require a minimum of 5 users. WITS On-Call and WITS Sentinel have no user minimum — Sentinel is priced per device with no floor. For businesses with fewer than 5 users who want managed IT, call 385-242-2514 and we will discuss the right fit.
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Contact UsLet's talk about your business IT needs.